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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Meghann Swafford

March 25, 2025

5  out of  5
rating by Meghann Swafford
"My dad asked me to share this review after his recent interaction with Debbie Rozell: “In State Farm’s new policy updates, I had to make changes to conform to the state of Arkansas’ requirements. I’ve done business with Debbie and Jan since moving to Springdale in the early 90s. Debbie always gives me friendly and thorough service and is knowledgeable of any savings that I might be eligible for. Wanted to thank them both again for a job well done.”"
We responded:
"Thank you for the great review! We are glad we can be of service and appreciate your business!"
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Ryan Schatz

March 19, 2025

5  out of  5
rating by Ryan Schatz
"Jan was very helpful!!! She was a pleasure to work with and solved the problem in a timely manner."
We responded:
"Thank you for your review--we appreciate you!"
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Teslas Tangle

March 18, 2025

5  out of  5
rating by Teslas Tangle
"Janet's team is the best in the nation! Jan Taldo, Rigo, Berenice, i have worked with them over and over and they always know exactly how to help. Jan is endlessly connected and was an amazing person to work with through every twist and turn of my insurance fiascos! Do yourself a favor and pick this state farm office if you're in the area. HIGHLY recommended."
We responded:
"Thank you for review! We’re glad to know you had a positive experience with us; your satisfaction is of importance to us! We look forward to continuing to support your insurance needs."
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Eden Daniels

March 18, 2025

5  out of  5
rating by Eden Daniels
"Bernice really helped me get the best coverage at the lowest rate Very nice and professional"
We responded:
"Thank you for your positive feedback! We look forward to continuing to provide you with great service! If there is anything else we can do for your insurance needs, just let us know!"
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Jessie Wilke

March 17, 2025

5  out of  5
rating by Jessie Wilke
"Sheila Hall was very professional and helpful while working through my homeowner's claim. She was diligent about following up and ensuring I was taken care of throughout the entire process."
We responded:
"Thank you, Jessie! We are glad you are satisfied with our service!"
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Jeffrey Caperton

March 11, 2025

4  out of  5
rating by Jeffrey Caperton
"Jan Taldo was very helpful in explaining all the various details of what was current and how it will be changing."
We responded:
" Thank you for your valuable feedback! We appreciate you choosing State Farm! "
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Katherine Handel

March 7, 2025

5  out of  5
rating by Katherine Handel
"MJ was polite, knowledgeable and helpful. Would work with again."
We responded:
"We thank you for your feedback! It’s our pleasure to assist you with your insurance needs. If there is anything else we can do to help, please let us know!"
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Uni Delateja

March 6, 2025

5  out of  5
rating by Uni Delateja
"Jan Taldo has been my local Statefarm go-to-person for the past 25 years. Whatever my needs, be it questions, coverage updates or referrals , Jan is always a friendly phone call away."
We responded:
"We appreciate your review and glad to know you are happy with our office! If you ever need any assistance in the future, please don’t hesitate to reach out. We are here to help!"
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Misty Cagle

March 3, 2025

5  out of  5
rating by Misty Cagle
"Such a great place, everyone is so helpful and kind they make you feel comfortable and don't rush you highly recommend mj was very helpful!"
We responded:
"Thank you, Misty! We appreciate you as our customer! "
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Erika Williams

February 28, 2025

5  out of  5
rating by Erika Williams
"She was very helpful and nice with explaining things with a first time insurer."
We responded:
"Thank you for your great review! We appreciate your business!"
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juan zayago

February 27, 2025

5  out of  5
rating by juan zayago
"Jan Phillips and MJ are always so courteous and very helpful. Great agency to work with."
We responded:
"Thank you for kind words! We’re glad to know you’re satisfied with the service at our State Farm office. If you ever have any questions or need assistance, we’re here to help!"
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Julie Koch

February 26, 2025

5  out of  5
rating by Julie Koch
"MJ is always helpful, kind and friendly. She's helped us and our 4 sons for several years, that's alot of vehicles. She's the gal that will get the answers for ya!"
We responded:
"Thank you for great review! We’re happy to know you had a positive experience with us; your satisfaction is important to us! We look forward to continuing to serve your insurance needs."
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Yaya Patton

February 25, 2025

5  out of  5
rating by Yaya Patton
"Got my insurance from MJ, she's super sweet and great costumer service!!"
We responded:
"Thank you for your 5-star review! We appreciate your business!"
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Beto Lopez

February 12, 2025

5  out of  5
rating by Beto Lopez
"Excelente agente, MJ Mondragon"
We responded:
"We appreciate your great review! Thank you for doing business with our office!"
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Trise Sullins

February 11, 2025

5  out of  5
rating by Trise Sullins
"I have been with State Farm for several years. I have never met anyone like Deborah Rozell and her customer service. She has proven her worth and dedication and going the extra mile when others would not. I appreciate her honesty of solving a complex situation on my behalf. Highly recommend her for your State Farm insurance needs. Thank you Trise Sullins"
We responded:
"Thank you for your feedback! We appreciate you and Tresa!"
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Mary Parks

February 10, 2025

5  out of  5
rating by Mary Parks
"Amanda was professional and thorough. She assisted us with gaining access to the Drive Safe and Save program with which we were struggling. We appreciate her very much."
We responded:
"Thank you, Mary. I'm glad that you and Forrest were able to meet with Jan Taldo to discuss your coverages and make certain that everything is in place the way you want it. We do appreciate having y'all as our customers!"
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Ronni Barnett

February 10, 2025

5  out of  5
rating by Ronni Barnett
"Jan was very courteous and professional"
We responded:
"Thank you for the great review! We’re glad to know you’re satisfied with the service and we appreciate your business!"
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Danny

February 7, 2025

5  out of  5
rating by Danny
"Miss Berenice has been my insurance agent since I been with state farm and has been very helpful and knowledgeable in her job field and I really appreciate her alot."
We responded:
"Thank you for your 5-star review! We are happy that Berenice has been able to assist you and we really appreciate your business!"
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Carol Clark

February 5, 2025

5  out of  5
rating by Carol Clark
"The office staff are friendly and knowledgeable."
We responded:
"Thanks so much! Thank you for doing business with us--we appreciate you greatly!"
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Devaporate

February 4, 2025

5  out of  5
rating by Devaporate
"Super knowledgeable! Helped me process my surety bond! Go see her!"
We responded:
"Thank you for your positive feedback--we appreciate your business! "
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Ginger Martin

February 4, 2025

5  out of  5
rating by Ginger Martin
"I have been with State Farm since 1980, and with Jan Phillips since 2000. They have always been good to me. We haven’t had to have. Their services much but thank the Lord above we have them in our corner when we have had need."
We responded:
"Thank you for taking the time to share your thoughts! If you ever have any questions or need assistance, we at State Farm are here to help!"
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Dan Pittsenbarger

January 31, 2025

5  out of  5
rating by Dan Pittsenbarger
"Logan was great to work with for an additional policy we needed for added security.I highly recommend Logan Black and State Farm Insurance,namely the Jan Phillips Agency.I have been with this same Agency for 41 years."
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carl schumacher

January 27, 2025

5  out of  5
rating by carl schumacher
"I was very pleased with Bernice. She , had a lot of patience with me, not always easy to do. We covered a lot things that I was not familiar with, we made a couple of changes resulting in a savings on my monthly payment. And a big help in finalizing a claim I had made earlier. Kudos to her. Carl S"
We responded:
"Thank you for your wonderful review! Berenice is a valuable asset to our office, and we are delighted she could assist you and help you save money. We do appreciate your support!"
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Eric Hay

January 24, 2025

5  out of  5
rating by Eric Hay
"Berenice rocks!!"
We responded:
"We’re thankful for your feedback! It’s our pleasure to assist you with your insurance needs."
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K

January 24, 2025

5  out of  5
rating by K
"Rigo was exceptional. My elderly mother wanted to find another insurance company. So I called around and ended up speaking with Rigo at State Farm. He was very professional, knowledgeable and answered all of my questions. He described in detail every section of the policy to my mother. He talked slow, clearly and respectful. That kind of service is rare these days."
We responded:
"Thank you for your review! We’re very pleased to know you had a great experience with us; your satisfaction is important to us! We look forward to continuing to support your insurance needs."